All credit card toll free numbers are attached as under HDFC Credit Card Customer Care Number: How to Contact, Complaint and Query
Services Offered by Credit Card Customer Care:
The credit card customer care department offers a lot of services like:
- Toll-free telephone numbers. These can be used for all for debit cards and credit cards blocking or/and hot listing.
- Web support through forms on the bank net banking platform
- Live chat online through net banking and mobile banking
- Customer support through email
- SMS support
- Grievance redressal desks
- City-wise call centers
- You have toll-free telephone numbers for general queries and concerns
- Customer support officers of bank branches
- Content
Content
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HDFC Credit Card Customer Care Number: How to Contact, Complaint and Query
HDFC Credit Card Customer Care Number
HDFC Bank is one of the leading providers of credit cards in India. It offers a variety of credit cards to suit different needs and preferences of customers. Whether you want to enjoy rewards, cashback, discounts, or travel benefits, there is an HDFC credit card for you.
How to Contact HDFC Credit Card Customer Care
You can contact HDFC credit card customer care through various channels such as phone, email, chat, or post. You can also visit the nearest branch of HDFC Bank or the nearest ATM for any assistance. Here are some of the ways to contact HDFC credit card customer care:
Phone
You can call the HDFC credit card customer care toll-free number 1800-266-4332 from any landline or mobile number in India. You can also call the HDFC credit card customer care city-wise numbers from the list given below:
| City | Number |
|---|---|
| Ahmedabad | 079-61606161 |
| Bangalore | 080-61606161 |
| Chennai | 044-61606161 |
| Delhi/NCR | 011-61606161 |
| Hyderabad | 040-61606161 |
| Kolkata | 033-61606161 |
| Mumbai | 022-61606161 |
| Pune | 020-61606161 |
You can email your queries, complaints, or feedback to the HDFC credit card customer care email address customerservices.cards@hdfcbank.com. You need to mention your credit card number and registered mobile number in the email.
Chat
You can chat with the HDFC credit card customer care executive online through the HDFC Bank website or the HDFC Bank mobile app. You need to login with your customer ID and password and select the option of ‘Credit Card’ from the menu.
Post
You can write to the HDFC credit card customer care postal address HDFC Bank Cards Division, P.O. Box No. 8654, Thiruvanmiyur P.O., Chennai - 600041. You need to mention your credit card number and registered mobile number in the letter.
How to Complaint HDFC Credit Card Customer Care
If you are not satisfied with the response or resolution of your query or issue by the HDFC credit card customer care, you can escalate your complaint to the higher authorities of HDFC Bank. Here are some of the ways to complaint HDFC credit card customer care:
Grievance Redressal Officer
You can contact the Grievance Redressal Officer (GRO) of your region by calling the GRO phone number or emailing the GRO email address from the list given below:
| Region | Phone Number | Email Address |
|---|---|---|
| Ahmedabad | 079-66004332 | gro.ahmedabad@hdfcbank.com |
| Bangalore | 080-66224332 | gro.bangalore@hdfcbank.com |
| Chennai | 044-28604332 | gro.chennai@hdfcbank.com |
| Delhi/NCR | 011-41604332 | gro.delhi@hdfcbank.com |
| Hyderabad | 040-30094332 | gro.hyderabad@hdfcbank.com |
| Kolkata | 033-44064332 | gro.kolkata@hdfcbank.com |
| Mumbai | 022-28569303 | gro.mumbai@hdfcbank.com |
| Pune | 020-25514332 | gro.pune@hdfcbank.com |
Principal Nodal Officer
If you are still not satisfied with the response or resolution of your complaint by the GRO, you can contact the Principal Nodal Officer (PNO) of HDFC Bank by calling the PNO phone number 022-62841505 or emailing the PNO email address pno.hdfcbank@hdfcbank.com. You need to mention your complaint reference number and credit card number in the communication.
Banking Ombudsman
If you are still not satisfied with the response or resolution of your complaint by the PNO, you can approach the Banking Ombudsman (BO) of your region appointed by the Reserve Bank of India (RBI). You can find the contact details of the BO from the list given below:
https://www.rbi.org.in/Scripts/bs_viewcontent.aspx?Id=164
How to Query HDFC Credit Card Customer Care
If you have any general queries or doubts related to your HDFC credit card, you can find answers to them from the Frequently Asked Questions (FAQs) section on the HDFC Bank website or the HDFC Bank mobile app. You can also use the ‘Ask EVA’ chatbot on the HDFC Bank website or the HDFC Bank mobile app to get instant answers to your queries.
I hope this helps you create
FAQs on Credit Card Customer Care
- What do I do if my credit card has been lost/stolen?
If your credit card has been lost, you should contact the bank’s customer care department and hotlist or block your credit card.
- For how many hours is the toll-free number of bank operative?
In almost all cases, the toll-free numbers are available for 24x7. A few customer service desks can have specific times. You can check the bank website to know more.
- How can I check the balance of my bank account online?
You can check your bank account balance through the bank’s mobile app or net banking portal.
- Am I allowed to order a cheque book without having to physically go to the bank?
Yes, you can order a cheque book by raising a service request on the website of the bank. You can reach the customer service desk through the toll-free numbers also and order a cheque book.
- What will happen if my queries have not been addressed by the customer care numbers?
Every bank will have a grievance redressal desk. Here, you can contact the desk in case your queries have been unanswered. You can also write to a representative at grievance redressal desk
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